Cancellations – Ready-to-Ship

Can be cancelled within 24 hours if not shipped. Refunds processed in 5–7 business days (domestic) or 10–15 (international).

Cancellations – Custom Orders

Within 24 hours: 100% refund. After 24 hours but before painting: 50% refund. Once painting begins: non-refundable.

Returns & Exchanges

Must initiate within 24 hours of delivery with mandatory unboxing video. Accepted only for defective/damaged/incorrect items. Must be unused, in original condition, with tags and proof of purchase. Store credit for non-customized products.