Shipping Policy for Ready-to-Ship Products
- We dispatch ready-to-ship products within 2-3 business days of receiving the order.
- Standard shipping timelines depend on the destination, typically taking 5-7 business days for domestic orders and 7-14 business days for international orders.
We take utmost care to ensure your product reaches you in pristine condition. However, unforeseen delays due to weather conditions or natural disruptions are beyond our control. If such delays occur, we will keep you informed and provide regular updates on your shipment’s status.
Shipping Policy for Customized Products
- Customized products are meticulously crafted and require 2-3 weeks for completion, depending on the design’s complexity. Once the product is ready, it will be shipped within 2-3 business days.
- Standard shipping timelines will apply from the date of dispatch (5-7 business days for domestic orders and 7-14 business days for international orders).
Given the unique nature of customized pieces, we recommend placing your orders well in advance, especially during periods of special occasions, festivities and extreme weather. Any delays in completion or shipping due to weather conditions will be communicated promptly.
Tracking Details:
Once your order has been shipped, you will receive an email or SMS with the tracking number and a link to track your shipment. You can use this tracking number on the respective courier’s website to check the status of your delivery.
If you have not received tracking details within 3 business days of placing your order, please contact our customer support team, and we will provide you with the information you need.
Note: Shipping updates are typically available within 24 hours after dispatch. In rare cases, there may be delays in tracking updates due to technical issues with the courier service. Rest assured, we will work with the courier to ensure your order reaches you promptly.
For any issues or concerns regarding your shipment, including delays, incorrect tracking information, or lost parcels, please reach out to us directly on +91 92665 22323 or [email protected].
We are here to assist you and ensure your product is delivered.